Privacy Policy

Last updated: 12 April 2026

SJC Movers Limited, trading as SJC Movers Ltd, respects your privacy and is committed to protecting your personal information.

SJC Movers Limited is registered in England with company number 16434052. The registered office is 46 Beeches Avenue, Sutton, England, SM5 3LW. The business currently advertises removals services through its website and provides contact options including 07301 279199 and info@sjcmoversltd.com.

This privacy policy explains what personal information we collect, how we use it, the lawful bases we rely on, who we may share it with, how long we keep it, and what rights you have. ICO guidance says privacy information should clearly explain who you are, how and why you use personal data, how long you keep it, who you share it with, and what rights people have.

1. Who we are

For data protection purposes, SJC Movers Limited is the data controller for the personal information covered by this policy.

You can contact us using the details below:

SJC Movers Ltd 46 Beeches Avenue Sutton England SM5 3LW

Phone: 07301 279199 Email: info@sjcmoversltd.com

2. The information we collect

We may collect and use the following personal information:

• Your name, address, email address, phone number, postcode, move addresses, service requirements, preferred dates, inventory details, access details, and any additional information you provide when requesting a quote or booking a service.
• Your correspondence with us, including emails, messages, call notes, reviews, feedback, complaints, and any records needed to manage your booking.
• Payment and billing information where relevant, including invoice details and payment status. We do not intend to store full card details ourselves unless expressly stated otherwise.
• Technical information generated when you use the website, such as IP address, browser type, device information, pages viewed, referral source, and cookie preferences.

The current website quote form asks for service type, postcode, name, email address, phone number, and additional details.

3. How we collect your information

We collect personal information directly from you when you:

• contact us by phone, email, social media, or contact form;
• request a quotation;
• book a move, packing service, storage-related support, specialist move, or clearance;
• leave a review or send feedback;
• use our website.

We may also receive information from third parties where this is necessary to provide the service, such as landlords, estate agents, letting agents, property managers, family members acting on your behalf, payment providers, insurers, or subcontractors.

4. How we use your information

We use your information to:

• respond to enquiries and provide quotations;
• arrange, manage, and deliver removals and related services;
• confirm bookings and communicate about move dates, timings, access, and logistics;
• process payments and keep financial records;
• manage complaints, insurance matters, and service issues;
• improve our website, services, and customer experience;
• send service updates and, where allowed, occasional marketing communications.

5. Our lawful bases for processing

Under UK GDPR, organisations must have a lawful basis for handling personal information. The lawful bases most relevant here are contract, legitimate interests, legal obligation, and consent in certain situations.

We generally rely on:

Contract where processing is necessary to provide a quotation, take steps before entering into a contract, or perform the removals or related services you have booked.

Legitimate interests where processing is reasonably necessary for running and improving our business, preventing fraud, keeping records, responding to enquiries, handling complaints, and defending legal claims, provided your rights do not override those interests.

Legal obligation where we must keep certain records or disclose information to comply with legal or regulatory requirements.

Consent where required, such as for certain marketing activity or non-essential cookies.

6. Marketing

We may send marketing communications about our services where permitted by law. For electronic marketing such as marketing emails or texts to individuals, ICO guidance says consent is generally required unless a limited exception applies.

You can opt out of marketing at any time by contacting us or using any unsubscribe method included in the message.

7. Who we may share your information with

We may share your information where reasonably necessary with:

• staff, drivers, movers, and approved subcontractors;
• website hosts, IT providers, email providers, and software providers;
• payment processors and accountants;
• insurers, legal advisers, and professional advisers;
• storage providers or related service partners where your booking requires it;
• public authorities or regulators where we are legally required to do so.

We do not sell your personal information.

8. International transfers

We aim to store and process your data within the UK or in countries with appropriate legal safeguards. If any supplier processes data outside the UK, we will take reasonable steps to ensure appropriate protections are in place.

9. How long we keep your information

ICO guidance says you should tell people how long you keep their information, or the criteria used to decide that period, and should not keep personal data for longer than necessary.

As a working retention approach, we generally keep:

• enquiry records for up to 12 months where no booking goes ahead;
• booking, job, invoice, and routine customer service records for up to 6 years after the service is completed;
• complaint, incident, or insurance-related records for longer where reasonably necessary to deal with the matter;
• cookie and analytics data in line with the settings of the relevant platform or tool.

We may keep information longer where required by law, for tax purposes, or to establish, exercise, or defend legal claims.

10. Cookies and website technologies

Our website may use cookies and similar technologies for essential website operation, security, performance monitoring, and user experience. ICO guidance says websites must clearly explain what cookies do and why they are used, and must obtain consent for cookies that are not strictly necessary. Strictly necessary cookies may be used without consent.

Where we use optional analytics, advertising, or preference cookies, we will ask for your consent through our cookie banner before placing them.

11. Your data protection rights

Under the UK GDPR, individuals have the right to be informed and may have rights of access, rectification, erasure, restriction, objection, and data portability, depending on the circumstances. ICO guidance also says privacy notices should explain how people can raise concerns or complain.

You can contact us at any time to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete information where we do not need it anymore;
• object to certain processing;
• ask us to restrict certain processing;
• ask for a portable copy of information you provided to us where the law gives that right.

We may need to verify your identity before responding.

12. Complaints

We hope to resolve any privacy concern directly. Please contact us first using the details above.

You also have the right to complain to the Information Commissioner's Office if you believe your information has been handled unlawfully or unfairly.

13. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, or disclosure. No online transmission or storage system is completely secure, but we work to keep your information protected.

14. Children

Our services are aimed at adults. We do not knowingly collect personal information from children except where it is incidental to providing the booked service.

15. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be posted on this page with the updated date shown at the top.