Last updated: 12 April 2026
These terms and conditions apply to the website and to removals and related services supplied by SJC Movers Limited.
1. About us
SJC Movers Limited is a company registered in England under company number 16434052 with registered office at 46 Beeches Avenue, Sutton, England, SM5 3LW. The current website advertises removals services and gives contact details including 07301 279199 and info@sjcmoversltd.com.
In these terms, "we", "us" and "our" mean SJC Movers Limited. "You" and "your" mean the customer or website user.
2. What these terms cover
These terms apply to:
- use of our website;
- requests for quotes;
- bookings for removals, packing, storage-related support, specialist moves, deliveries, and clearances;
- any related communication and services we provide.
If there is any conflict between these general terms and a written quote, booking confirmation, or service-specific agreement, the written quote or booking confirmation will take priority.
3. Quotations
Any quotation we provide is based on the information available to us at the time.
Quotes may change if:
- the volume of items changes;
- collection or delivery addresses change;
- access conditions differ from what was described;
- extra labour, waiting time, dismantling, packing, storage, disposal, or special handling is required;
- parking restrictions, stairs, lifts, or delays add time or complexity.
Unless stated otherwise in writing, a quote is an estimate and is not binding until we confirm the booking.
4. Bookings
A booking is usually treated as confirmed when we accept it in writing, by email, message, invoice, or deposit request, or when we otherwise clearly confirm that we have accepted your instruction.
You must ensure that all information you give us is accurate and complete, including addresses, dates, inventory details, access arrangements, and any special requirements.
5. Customer responsibilities
You are responsible for:
- providing accurate information about the move;
- ensuring we have safe and lawful access to the property;
- obtaining any parking suspensions, permits, permissions, or landlord or building approvals needed for the move;
- making sure items are packed appropriately unless you have booked packing services from us;
- telling us in advance about fragile, valuable, oversized, unusually heavy, or difficult-to-move items;
- telling us about access restrictions such as upper floors, narrow staircases, no-lift access, controlled parking, or long carry distances.
If information is incomplete or inaccurate, we may need to change the price, timetable, method of delivery, or booking date.
6. Items we may refuse to move
For safety, legal, or insurance reasons, we may refuse to move certain items unless agreed in writing in advance.
These may include hazardous or flammable substances, explosives, firearms, illegal goods, perishable goods, animals, waste requiring special licensing, and items that are unsafe to transport.
We may also refuse to move cash, jewellery, watches, precious metals, important deeds, passports, or irreplaceable valuables unless expressly agreed in writing.
7. Packing, dismantling, and customer-packed items
Where we provide packing, dismantling, or reassembly services, we will carry these out using reasonable care and skill.
If you pack items yourself, you remain responsible for the adequacy of that packing. We may not be responsible for loss or damage caused solely by inadequate customer packing where we had no reasonable opportunity to inspect or correct it.
8. Timing and delays
We will use reasonable efforts to arrive and complete the job within the agreed timeframe, but all timings are estimates unless expressly agreed as fixed in writing.
We are not responsible for delay caused by matters outside our reasonable control, including severe traffic, road closures, weather, vehicle breakdown, restricted access, lift failures, delays caused by third parties, or inaccurate information provided by you.
Where delay happens, we will try to keep you informed and minimise disruption.
9. Storage and third parties
If your booking includes storage or related third-party services, additional terms may apply from the relevant provider.
We may use trusted subcontractors or third-party providers where necessary to deliver the service. We remain responsible for arranging the service with reasonable care, but third-party delays or restrictions outside our control may affect timing.
10. Payment terms
Payment terms will be set out in your quotation, invoice, or booking confirmation.
Unless otherwise agreed in writing:
- any required deposit must be paid when requested to secure the booking;
- the balance must be paid by the due date shown on the invoice or booking confirmation;
- we may suspend or postpone work if payment due in advance has not been made.
If extra work is required outside the original scope, we may charge additional reasonable fees.
11. Cancellations and consumer rights
Where you book as a consumer at a distance or off-premises, you may have a legal right to cancel a service contract within 14 days from the date the contract is entered into. The Consumer Contracts Regulations also provide that, where you expressly ask for the service to begin during that period, you may have to pay reasonable costs for work already carried out if you then cancel, and the right to cancel ends once the service has been fully performed.
If you wish to cancel, please notify us as soon as possible in writing by email or message.
If your booking is for a specific moving date within the 14-day period, you agree that we may start work before the cancellation period ends if you expressly request that. Where this happens, any refund may be reduced to reflect work already completed.
For business customers, or for cancellations outside any statutory cooling-off rights, any deposit or cancellation charge will be handled in line with the quotation or booking confirmation.
Nothing in these terms removes or limits any statutory rights you have as a consumer.
12. Our responsibility to you
We will provide our services with reasonable care and skill.
If we cause loss or damage because we have been negligent or have breached these terms, we will be responsible for loss or damage that is a foreseeable result of that negligence or breach.
We are not responsible for:
- loss caused by inaccurate information given by you;
- delay or loss caused by events outside our reasonable control;
- pre-existing weakness, defect, or damage in an item;
- damage resulting solely from customer packing;
- loss of profit, loss of business, or other indirect or consequential loss where you are acting in the course of business.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded or limited.
Any specific additional cover, declared value arrangements, or service limitations should be set out in your quotation or booking confirmation.
13. Damage or loss claims
If anything appears lost or damaged, please tell us as soon as reasonably possible and provide enough detail for us to investigate.
We may ask for photographs, receipts, proof of value, and any other reasonable information needed to assess the issue.
14. Clearance and disposal services
Where we provide end of tenancy clearances, disposal, or related services, the exact scope of what will and will not be removed must be agreed in advance.
You must ensure that all items presented for disposal are lawful for us to handle and that any hazardous, controlled, or restricted waste is disclosed before collection.
15. Website use
You may use our website only for lawful purposes.
You must not:
- try to gain unauthorised access to the website or its systems;
- use the website to send spam or malicious content;
- copy large parts of the website for commercial reuse without permission;
- misrepresent your identity or submit false enquiries.
We may update, suspend, or change the website at any time without notice.
16. Intellectual property
Unless otherwise stated, the content on our website, including text, branding, logos, graphics, and page design, belongs to us or our licensors and must not be reproduced without permission.
17. Third-party links
Our website may contain links to third-party sites such as review platforms or social media platforms. We are not responsible for the content, security, or privacy practices of third-party websites.
18. Complaints
If you are unhappy with any part of our service, please contact us first so we can try to resolve the issue promptly.
Email: info@sjcmoversltd.com Phone: 07301 279199
19. Governing law
These terms are governed by the law of England and Wales. Any dispute will be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law allows otherwise.